Whether Microsoft admits it or not, Microsoft Teams was born as a competitor to Slack. The online collaboration app integrates Microsoft Office 365 with group chat software and a host of productivity tools. On its face, Microsoft Teams looks exceedingly similar in look and feel to Slack. However, under the surface there’s plenty of features and functionality to set the platforms apart. When Microsoft first announced Microsoft Teams in 2016, CEO Satya Nadella used examples such as jazz ensembles, crew races, and cricket teams to talk about the unique, individual nature of how every team works best. You see that idea of team-specific customization throughout Microsoft Teams. Slack responded with an open letter to Microsoft, which called out three major pieces of “friendly advice” for Microsoft in building its Slack competitor: thoughtful user experience (UX), an open platform, and its personal approach to customer service. Teams has now been out for close to two years. In that time, Slack acquired Atlassian, eliminating two other competitors in HipChat and Stride, while Microsoft has continued to bolster Teams with more integrations and features (including a free version). Here’s what you need to know. User Experience In the left-hand navigation bar of the… Read full this story
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